Internet, phone scams among top complaints on BNMTELELINK in 2021

Complaints about financial fraud, especially Internet, investment and phone scams, were among the top five issues raised by the public on Bank Negara Malaysia’s (BNM) BNMTELELINK in 2021.

对金融欺诈的投诉，特别是互联网，投资和电话诈骗，是公众在2021年马来西亚国家银行（BNM）BNMTELELINK上提出的五大问题之一。

In its Annual Report 2021 released on Wednesday (March 30), the central bank said it had continued to step up its efforts to educate the public on financial fraud together with other enforcement agencies, including the Ministry of Domestic Trade and Consumer Affairs, the Securities Commission Malaysia and the Royal Malaysia Police.

在周三（3月30日）发布的2021年年度报告中，央行表示，它继续加大力度与其他执法机构一起教育公众金融欺诈，包括国内贸易和消费者事务部，马来西亚证券委员会和马来西亚皇家警察。

Due to the pandemic, BNM's customer service centres and regional offices were closed to walk-in engagements for most of the year.

由于大流行，马来西亚国家银行的客户服务中心和区域办事处在一年中的大部分时间里都关闭了步入式活动。

As such, BNMTELELINK became one of its main contact points, where members of the public and businesses were able to reach the central bank through the phone, email or online presence.

因此，BNMTELELINK成为其主要联系点之一，公众和企业成员能够通过电话，电子邮件或在线状态与中央银行联系。

“Despite the physical movement restrictions, we maintained a high number of engagements with around 300,000 interactions during the year,” it said.

"尽管有身体活动限制，但我们在一年中保持了大量的互动，约有30万次互动，"它说。

One of BNM’s key initiatives was to warn the public of scams by posting alerts on the Amaran Scam page on Facebook, with more than 320 postings throughout the year.

BNM的主要举措之一是通过在Facebook上的Amaran Scam页面上发布警报来警告公众诈骗，全年有超过320个帖子。

Since its launch in 2020, the page has gained 39,000 followers.

自2020年推出以来，该页面已获得39，000名关注者。

“During the year, we also observed an 11.2% decline in scam-related queries and complaints received by BNM," it said.

"在这一年中，我们还观察到BNM收到的与诈骗相关的查询和投诉下降了11.2%，"它说。

BNM also broadcasted a seven-episode webinar series on financial scams in conjunction with the Financial Literacy Month in October 2021.

马来西亚国家银行还与2021年10月的金融知识月一起播出了关于金融诈骗的七集网络研讨会系列。

Conducted in different languages to reach the Malay, Chinese and Indian communities, the webinar covered topics such as common financial scams in Malaysia, including get-rich-quick schemes, Macau scams, mule accounts, phishing and e-commerce scams.

网络研讨会以不同的语言进行，以接触马来人，华人和印度人社区，涵盖了马来西亚常见的金融诈骗等主题，包括快速致富计划，澳门诈骗，骡子账户，网络钓鱼和电子商务诈骗。

Additionally, the central bank organised 47 online engagement sessions via state radio stations and virtual webinars on financial fraud at the regional level to reach out to targeted audiences such as retirees, government employees and university communities.

此外，央行还通过国家广播电台和关于区域一级金融欺诈的虚拟网络研讨会组织了47次在线参与会议，以接触退休人员，政府雇员和大学社区等目标受众。

“BNM has increased its digital presence and curated more content, while ensuring our services remain accessible online to ensure affected parties know that help remains available to tide them through difficult times," the central bank said.

"BNM增加了其数字存在并策划了更多内容，同时确保我们的服务仍然可以在线访问，以确保受影响的各方知道仍然可以提供帮助，以度过困难时期，"央行表示。

Throughout 2021, BNM continued to leverage multiple communication channels to raise awareness of the various avenues and mechanisms available for those affected by the health crisis to seek assistance.

在整个2021年，马来西亚国家银行继续利用多种沟通渠道，提高人们对受卫生危机影响的人寻求援助的各种途径和机制的认识。

To become more user-centric, BNM has refreshed its website design to ensure visitors can get the information needed with the fewest clicks, and reviewed the main web page's content for a more mobile-friendly experience.

为了更加以用户为中心，BNM更新了其网站设计，以确保访问者能够以最少的点击次数获得所需的信息，并审查了主网页的内容，以获得更适合移动设备的体验。

In addition to having a presence on Facebook, Instagram, Twitter, Linkedln and YouTube, BNM has also expanded its presence to Telegram to broaden its reach.

除了在Facebook，Instagram，Twitter，Linkedln和YouTube上开展业务外，BNM还将其业务扩展到Telegram以扩大其覆盖范围。